Frequently Asked Questions
Get clarity on lab-grown diamonds, our simulated stones, returns, ring sizing, warranty, and more.
Diamonds & Materials
What is a Lab Grown Diamond?
Lab diamonds have the same optical, chemical, and physical properties as earth-mined diamonds; the only difference is origin. Enjoy a modern alternative with the same scintillation, brilliance, and shapes—chemically identical to natural diamonds.
Are Lab Grown Diamonds real?
Yes — lab-grown (man-made) diamonds are genuine diamonds. The difference versus natural is origin. They are not CZ. Leading labs (e.g., IGI/GIA) grade many lab-grown stones using the same criteria.
What are the benefits of Lab Grown Diamonds?
Beautiful engagement options at a lower price and transparent origin. Distinguishing lab vs. natural is impossible to the unaided eye; specialized instruments are used by trained experts.
How are Lab Grown Diamonds made?
Two primary processes: HPHT and CVD. HPHT uses belt/cubic/BARS presses to create high-pressure/high-temperature conditions; CVD grows diamond layer-by-layer in a vapor chamber.
What is the Agape Simulated Diamond™?
Agape Simulated Diamonds™ are lab-created simulants designed for a diamond-like look at an accessible price point. They are distinct materials from diamond and are clearly labeled on our product pages.
Difference between Agape Simulated Diamond™ and Lab Grown Diamond?
Lab-grown diamonds match natural diamond chemistry (pure carbon); simulants are different materials. Both can look beautiful; choose based on budget, durability, and whether you want true diamond chemistry.
Orders, Returns & Sizing
If I am not satisfied—can I get my money back?
Yes. We offer a 30-Day Return & Exchange policy. If you are not completely satisfied, you may return your purchase within 30 days for an exchange or refund (after inspection). Please review our Return Policy for eligibility and instructions.
What if I order the wrong ring size?
Agape Diamonds offers complimentary ring sizing within the initial period after purchase. For guidance, review our sizing tips or contact us.
Do you offer a Certificate of Authenticity?
Yes. All Agape Diamonds jewelry includes a Certificate of Authenticity matching the purchased product. Many lab-grown diamonds include grading reports and laser inscriptions where applicable.
Is your jewelry gold plated or gold filled?
No. Our jewelry is crafted in solid 14K Gold, 18K Gold, or Platinum.
Why is my credit card being declined?
Ensure your billing address matches your bank’s records; mismatches can cause declines. If issues persist, please contact us.
Why are Agape prices lower than retail stores?
We’re a manufacturer offering factory-direct pricing—avoiding 2–3× retail markups typical of multiple middlemen.
Still have questions?
Our specialists are happy to help with sizing, settings, and diamond education.
Or call us directly: 1-800-861-5144