Shipping & Packaging
All our jewelry is packaged in beautiful presentation boxes. The boxes are exquisitely finished with coordinating textures and Ivory Satin Interiors. The boxes come enclosed in a second outer box.
Shipping in the U.S
All orders are shipped via USPS PRIORITY MAIL with signature confirmation. Insurance is included FREE OF CHARGE! Expedited Shipping via USPS, UPS and Fedex is also available. If you need your order expedited, please select a different shipping option during checkout!
International shipping rates to most countries are provided during checkout. Insurance is included FREE OF CHARGE! Please note that your country may impose customs and import duties or taxes that you must pay because your order originated outside of your home country. These fees are your responsibility and are separate from the cost you paid for your merchandise and shipping. If you have any questions regarding import duty taxes you should contact your country’s customs and tax authorities for clarification before ordering.
Agape Diamonds will only file a insurance claim in the event the shipping carrier fails to provide Agape Diamonds and the customer with proof of delivery. If the carrier shows the package marked as delivered no insurance claim will be filed by Agape Diamonds on behalf of the customer. Additionally, to avoid online fraud and help keep online shopping a safe environment, when paying with a Credit or Debit Card, we will only ship to the billing address. If you select a different shipping address than your billing address, our shipping department will automatically ship the merchandise to your billing address and NOT the shipping address. If you need the merchandise shipped to a different address in a different City and State please checkout using Paypal or with the Financing Option provided. If you need additional help or clarification, please contact our customer service department at 1-800-861-5144 to discuss the available options prior to placing your order.