Agape Diamonds offers a Lifetime Warranty on all jewelry sold, against defects in manufacturing. If your jewelry ever needs repair or exchange due to a manufacturing defect, Agape Diamonds will repair or exchange the item Free of Charge.
Learn More about Agape's Risk Free Shopping Policy.
When returning your Jewelry for repair or exchange, please contact our customer service department at 1.800.861.5144 so we can assist you with your request.
Although our Diamond Simulants are resistant to damage by heat or scratching, an extremely hard blow can cause them to chip. Please see our Jewelry Care Guide to learn how to avoid damaging your jewelry. Chipping can also occur when stress is placed on any stone during setting, un-setting or in a host of other manners. Please note that Agape Diamonds is not responsible for physical damage, loss or theft. In addition, any repair work performed by anyone other than Agape Diamonds will void any and all warranties. Please note that the Lifetime Warranty applies to the original purchaser and it is Non-Transferable.
Jewelry like any other product requires maintenance and periodic review. We suggest that you have your Agape Diamond Jewelry thoroughly checked every 12 months to ensure the integrity of your setting. Please contact our customer service department at 1.800.861.5144 so we can assist you in completing a service request form to have your jewelry serviced.